• Commitment to Privacy and Data Protection

  At Velora Diamonds, we prioritize your privacy and ensure compliance with all relevant data protection laws, including the Information Technology Act, 2000 (IT Act), and the Sensitive Personal Data or Information (SPDI) Rules. We also adhere to international standards such as the General Data Protection Regulation (GDPR). To safeguard your personal data, we implement advanced security measures that maintain the confidentiality and integrity of the information you entrust to us. Our systems are continually reviewed and updated to protect against unauthorized access, misuse, or data breaches.

• Data Collection and Purpose

  We collect personal information in a lawful and transparent manner. This may include your name, contact details, payment information (for transactions), and any additional data you provide through our website. This information helps us process orders, deliver customer support, and share updates or promotions with you. We never collect sensitive personal data without your explicit consent, as required by the IT Act.

• Accountability and Transparency

  Transparency is at the core of our data practices at Velora Diamonds. We ensure you understand how your personal information is collected, used, and stored. Our privacy policy is updated regularly to reflect current laws and best practices, keeping you informed and protected.

• Your Rights and Choices

  We respect your rights regarding your personal data. You can access, update, or request the deletion of your information at any time. For assistance, please contact us at [email protected]. Our team will respond promptly in compliance with applicable regulations.

• Data Sharing and Trusted Partners

  We may share your personal data with trusted service providers, including payment processors, logistics companies, and customer support teams, to ensure seamless service delivery. These partners are bound by strict agreements to protect your data and use it solely for the intended purpose. Your data will never be shared for marketing purposes without your explicit consent.

• Retention of Personal Data

  Your personal information is retained only as long as necessary for the purposes it was collected or as required by law. Once no longer needed, we ensure secure deletion or anonymization. For questions about data retention or to request its deletion, contact us at [email protected].

• Advanced Security Measures

  We take your data security seriously by implementing cutting-edge measures, including encryption, secure storage, firewalls, and routine audits. While we strive for the highest security standards, no system is entirely risk-free. In the rare event of a data breach, you will be notified promptly in accordance with applicable laws under the IT Act.

• Accessibility and Special Needs

  Velora Diamonds is committed to making our services accessible to everyone, including individuals with special needs. If you have any concerns or require assistance with our services, please reach out to us at [email protected]. We are here to ensure a seamless experience for all our customers.